Terms & Conditions

This page (together with the pages referred to on it) tells you the terms and conditions on which we supply any of the products listed on our website www.purringcatstudio.co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. 

 

1. INFORMATION ABOUT US

1.1 www.purringcatstudio.co.uk is a site operated by Julie Reid, West Winds, 1 South Square, Thornton Cleveleys FY5 1JP. 

 

2. SERVICE AVAILABILITY

Orders may only be placed through the website or craft fairs. I do not receive customers at the above address.

3. YOUR STATUS

By placing an order through our site, you warrant that:

you are legally capable of entering into binding contracts;


you are at least 18 years old;

 

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched. The contract between us will only be formed when we send you the Dispatch Confirmation. 

4.2 The Contract will relate only to those Products whose dispatch or agreement to provide we have confirmed in the Dispatch Confirmation. Each Dispatch Confirmation shall accordingly constitute a separate Contract.

4.3 If we cannot provide the Products you order, we will give you the option to cancel your order or place an alternative order.

 

5. CONSUMER RIGHTS

5.1 You have the right to cancel your order anytime up until and including 30 days after delivery.

5.2 For a full refund, you must contact us in writing (by email or letter) within 14 days and the Products must be returned unopened and in a resaleable condition.

5.3 We will refund the original shipping charges. You will be responsible for the cost of returning the goods. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the items for their value. 

5.4 Refunds are handled as quickly as possible but do allow 5 working days. Your refund will be made to the payment method originally used so either PayPal or credit/debit card.

 

6. DELIVERY

6.1 For deliveries to the UK we use Royal Mail.We will email you to say that your order has been dispatched. We can not be held responsible for any delay caused by Royal Mail. Please see Shipping Page

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7. RISK AND TITLE

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

 

8. PRICE AND PAYMENT

8.1 Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

8.2 Payment for Products must be made at the time of placing your order.

8.3 Payment for all Products must be by PayPal and in £ sterling (United Kingdom).

9. RETURNS & REFUNDS

9.1 In addition to your rights under clause 5.

9.2 Should you find that on receipt of your order, that any Products are faulty, then we ask that you contact us via email within 14 days.

9.3 You must return the Products in their original packaging. Please ensure that you include a copy of the original order along with your name, telephone number, email and address. We advised that all returns are sent tracked delivery, as we cannot be responsible for any lost packages.

9.4 We will reimburse any delivery costs incurred when returning faulty products.

9.5 We do not offer refunds for PDF downloads or on sale items.

9.6 It can take 5 working days for a refund to be processed.

 

10. DELAYED OR MISSING PARCELS

10.1 If a UK parcel hasn't arrived within 3 working days, please check with your sorting office to find out if they are holding a parcel for you but haven't left a card. Unfortunately, this seems to be increasingly common, and it's where most of our missing parcels turn up.

10.2 All parcels are sent tracked and don't require a signature in the UK.

10.3 We cannot make any claim against the post office until 15 working days have passed from the posting date, so don't offer refunds or replacements for this period. Almost every parcel does turn up within 15 working days, so while we appreciate that it's hugely frustrating, we'll ask you to wait. European parcels are not considered as missing by the post office for 20 working days, and the rest of the world it is 25 working days.

10.4 We can not be held responsible for missing parcels where the incorrect address has been provided by the customer. A refund will not be issued when incorrect details have been provided by the customer.

10.5 Where an order is returned by Royal Mail undelivered, we will give you the option to have that order resent. There will, however, be an additional charge for redelivery if an order has not been collected from the sorting office or the wrong address has been provided.

 

11. IMPORT DUTY

11.1 If you order Products from our site for delivery outside the United Kingdom, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 

12. WRITTEN COMMUNICATIONS

12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

13. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

13.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

©2020 by Purring a Cat Studio